Course Delivery Options
In house and Public Program
Next public program session: 5-6 July 2017
Do contact us for a proposal for an in house session.
Overview
In any business enterprise, the key decisions made are often based on considerations pertaining to the stakeholders. This is because stakeholders in an organization can impact or be impacted by the overall business direction pursued as and when decisions are made.
To ensure that the interests of all stakeholders are met as far as possible, it would be necessary to categorize and manage stakeholders continually and systematically. Failing to do so would frustrate attempts to make changes deemed to be necessary for the success of the organization.
This course focuses on developing the necessary competencies of managers in stakeholder management. It provides a sound framework for undertaking stakeholder management through stakeholder needs assessment and provides participants with a structured approach towards addressing these needs. The course includes a thorough description on how to develop a stakeholder management plan.
Objectives
By the end of this module, the participants will be able to:
1. Define key components of stakeholder management.
2. Classify levels of stakeholders.
3. Recognize methods to influence stakeholders.
4. Conduct a comprehensive stakeholder needs assessment.
5. Develop a stakeholder needs assessment document.
6. Develop a comprehensive stakeholder communication matrix.
7. Develop an individual stakeholder management plan.
8. List the principles of stakeholder management.
Target Audience
Project Managers, Functional Managers and Executives who are involved directly or indirectly in managing stakeholders either in a supportive, managerial or operational capacity.
Project team members who deal with vendors and customers on a regular basis in meeting project objectives.
Course Schedule
Day 1
|
Time |
Activity |
|
9.00 |
Introduction and Overview |
|
9.05 |
Pre Test |
|
9.15 |
Overview on importance of stakeholders |
|
10.30 |
TEA BREAK |
|
10.45 |
Individual exercise: Conducting a stakeholder level classification |
|
12.15 |
Facilitator feedback on individual exercise classifying stakeholder levels |
|
12:30 |
Stakeholder needs assessment |
|
13.00 |
LUNCH |
|
14.00 |
Group based exercise : Conducting a stakeholder levels needs identification |
|
14.35 |
Facilitator feedback on group based exercise identifying stakeholder needs |
|
14.45 |
Stakeholder needs assessment v Influence v Interest |
|
15.00 |
Data collection and analysis for stakeholder needs assessment |
|
15.20 |
Demonstration of data collection and analysis of stakeholder influence and interest by facilitator using pictorial template |
|
15.30 |
TEA BREAK |
|
15.45 |
Group based activity: Conducting a comprehensive stakeholder needs assessment |
|
16.45 |
Facilitator feedback and sharing session on “gems” and “opportunities” in the group based presentations made |
|
17.00 |
Summary and Q & A session |
|
17.30 |
End of Day 1 |
Day 2
|
Time |
Activity |
|
9.00 |
Recap of previous session |
|
9.15 |
Interactive lecture on “Communication matrix” |
|
9.45 |
Demonstration on developing a communications matrix |
|
10.30 |
TEA BREAK |
|
11.15 |
Compilation of Stakeholder communication matrix based on stakeholder communication worksheet |
|
12.00 |
Group based activity: Developing a communications matrix |
|
12.45 |
Facilitator feedback on group based activity on communications matrix |
|
13.00 |
LUNCH |
|
14.00 |
Interactive lecture on “Stakeholder management ” |
|
14.30 |
Individual exercise :Causes of poor stakeholder management |
|
14.45 |
Facilitator feedback on individual exercise |
|
15.30 |
Balancing the needs and concerns of stakeholders |
|
15.45 |
Group based activity: Developing an integrated stakeholder management plan |
|
16.00 |
TEA BREAK |
|
16.30 |
Facilitator feedback on group based activity relating to developing a stakeholder management plan |
|
17.00 |
Summary and Q & A session |
|
17.25 |
Post Test |
|
17.30 |
End of Day 2 |
Partial Client List
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